AI is THE most talked-about expertise of our lifetime, with a staggering 84 p.c of corporations anticipating it to impression their enterprise considerably. Whereas some go so far as debating visions of a Her-inspired AGI future, most of us have one easy expectation of our AI-infused future: “Give me entry to personalised data, simplify and automate tactical duties, and unencumber my time to work on complicated, artistic initiatives.”
That is exactly how Cisco has envisioned the brand new period of our Assist Providers: fixing issues quicker, higher, and proper the primary time.
Generative AI permits us to carry personalised self-service experiences to our clients, accessible in all places they go for assist. Even additional, it makes Cisco engineers super-human with ideas for his or her subsequent greatest motion, serving to them preserve instances up to date with the present standing, including picture evaluation on to case notes, and extra.
Cisco Assist Assistant accessible in your browser
The non-public assistant for Cisco Technical Help Heart (TAC) instances now has a Cisco Assist Assistant extension that permits you to get every little thing you want with out ever leaving your browser. Gone are the times of leaving the controller to search for solutions on Cisco.com articles or visiting the Assist Case Supervisor. Now you can entry the complete breadth of TAC’s mental capital and get guided workflows via the browser extension.
Higher but, the extension is context-aware. While you ask the Cisco Assist Assistant a query, it dynamically understands the context of the product you might be troubleshooting, acknowledges the person, and understands your entry degree. It may auto-check for bugs, ship you proactive alerts and analytics, and generate step-by-step workflows. You may cross-launch for instances open on Cisco.com, add recordsdata instantly from the product, and open a case with the context of your gadget prepopulated for you. It’ll even allow you to create a display screen recording of your problem, which you’ll be able to seamlessly add to your case.
Now you’ll be able to entry the key TAC options, supercharged by GenAI, with out ever leaving your browser.
The extension is out there now from the Chrome Webstore, supporting Cisco.com, Cisco Safe Firewall, and 9800 Wi-fi Lan Controller, with extra merchandise coming quickly.
Obtain the Cisco Assist Assistant extension
Customized chat expertise
Our funding in GenAI-based improvements is bettering your expertise irrespective of the place you go for assist. That features the place the place most of us meet within the hybrid world: Webex Conferences. GenAI broadens the questions dealt with by the Webex Chat Assistant, getting you the suitable solutions quicker. You get personalised solutions for ‘how-to’ questions, whereas our engineers are freed as much as spend extra time with you on essentially the most complicated points. Plus, the Webex Chat Assistant has been optimized to be context-aware of your utility, gadget, and persona and may predict your questions.
Customized responses from the Webex Chat Assistant are already accessible as we speak, with GenAI-enabled updates coming later this yr.
Tremendous-human TAC engineers
As we established above, the AI period goes to be outlined by clever automation, the place people will likely be spending time on extra complicated points. This ‘partnership’ is an idea now we have piloted internally in TAC by incorporating GenAI straight into the engineering workflow. As soon as a assist case has been created, the AI Assistant generates a immediate from the case information, recommends the following greatest actions, predicts buyer sentiment to make sure we’re assembly expectations, and supplies detailed root trigger evaluation on the finish of a case. Our TAC engineers can resolve buyer challenges quicker for a greater, extra constant assist expertise.
Watch this video to seek out out extra:
Cisco TAC and Generative AI
The brand new period of assist, at each TAC touchpoint
Regardless of the way you wish to entry assist, we’re bringing the facility of AI to reinforce your expertise.
Our aim is to maneuver from serving to you clear up your issues to driving prescriptive outcomes, the place we establish the best resolution and information you to implement it. Spend much less time on the tactical duties it’s a must to do and focus as an alternative on the strategic initiatives you wish to do.
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